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LIABILITY
Frolic Lighting attempt to ensure that the information and images available on this site at any one time are accurate. However, we cannot guarantee that it will be fault free and we cannot be held responsible for errors or omissions, including services offered by us on behalf of third party suppliers or for any aspect of the relationship between the customer and any third party supplier.

This does not affect your statutory rights as a consumer.

SAFETY
Our shade carriers / candle followers are supplied with a warning label for correct usage. Please read these instructions before use. It is important that customers should use only the recommended candles (these are straight sided and contain the correct proportion of stearine) as stated on the labels. Above all never leave burning candles unattended, particularly when there are children present. With card shades we can only recommend the use of our own carriers as this will guarantee the correct fit.

Fitting Notes: Some metal shades fit on top of the brass carrier. All other shades should rest on the tapered part of the carrier in order to rpevent the shade tilting and thus getting too near the candle flame.

  • ALWAYS ensure that the candle holder has a hole which is deep enough to hold the candle vertical and secure
  • ALWAYS use the correct candles. In particular with the 'sit-on' carrier use straight sided Y inch diameter candles as supplied by us or Prices Sherwood 10's (min. 10% sterine: paraffin wax). DO NOT use tapered candles.
  • ALWAYS scoop out any hard wax from inside the carrier before re-use. NEVER twist to remove.
  • NEVER let any candle burn below a minimum length of 4 in (10 cm) from the base of the candle. Should the carrier become stuck to the candle, merely relight the stub of the candle and when the brass is heated through it can be easily be lifted off.
  • CARD & FABRIC shades are NOT flameproof!


HANDLING CUSTOMER COMPLAINTS
In the event that a product that has been supplied by Frolic Lighting does not match up to your expectations or you have a grievance of any kind regarding our company, please Contact Us and let us have your details and the nature of your complaint, as soon as possible.

We will acknowledge your communication within 5 working days and let you know what initial action we will be taking and in what timescale to rectify the situation.

We will keep you informed by email of the progress we are making in connection with your dispute.

We undertake to be fair and deal with all matters in strict confidence.

LINKS TO OTHER SITES
Frolic Lighting offers from time to time various links to other sites which we hope you will find of interest. We do not accept responsibilty for the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise with Frolic Lighting.

Click on one of the options below
[Currency] [Duties & Taxes] [Guarantee] [Customer Support & Services] [Delivery Charges]
[Privacy Policy] [Liability] [Safety] [Handling Customer Complaints]
Our Terms and Conditions are governed by English and Welsh Law, and any disputes are to be resolved in the English Courts.

CURRENCY
All prices are in GBP (British Pounds).
All prices quoted include Value Added Tax (VAT), where applicable to the UK.

IMPORTANT
Any orders placed with Frolic Lighting will be converted from GBP (British Pounds) into your currency by your credit card company when they process the transaction. Please remember that currency rates change all the time and even the online currency conversion rate displayed here may differ to the rate when your transaction is processed by your credit card company.

DUTIES & TAXES
Any duties or taxes payable on purchase of Frolic Lighting products are the sole responsibilty of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

GUARANTEE
If you are not totally satisfied we offer a full 100% money back guarantee. The goods must be returned to Frolic Lighting within 10 days in the condition they were received.

CUSTOMER SUPPORT & SERVICE
Should you wish to discuss any aspect of your order, please telephone our Customer Service Department on +44 (0)118 974 4305 , 10am - 5pm Monday - Friday, calls charged at National Rate or e-mail us at enquiries@froliclighting.com for an immediate response to your query.

DELIVERY CHARGES
All delivery charges will be calculated on the total weight of the goods sent. The exact delivery charges will be calculated automatically once the order has been placed and the delivery address has been detailed. These charges will be clearly detailed at the bottom of the order form.
The delivery costs quoted include packaging and delivery by Frolic Lighting Couriers to the UK only.

Delivery times may vary depending on the goods involved and the time of year. Once payment has been cleared, every effort will be made to deliver to mainland UK within 3 working days. If a quicker method is required, please contact us by email.

Next day delivery can be arranged in the UK, subject to a surcharge (details on request), for orders received before 10.00am, Monday to Friday (no deliveries Saturday, Sunday or Bank Holidays).

PRIVACY POLICY
Frolic Lighting is committed to protecting your privacy. Frolic Lighting will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

  • Frolic Lighting will not e-mail you in the future unless you have given us your consent.
  • Frolic Lighting will not pass your e-mail address to other trusted traders unless you agree.
    The type of information Frolic Lighting will collect about you includes: your name, address, phone number, email address, credit/debit card details.
    Frolic Lighting will never collect sensitive information about you without your explicit consent.
    The information Frolic Lighting holds will be accurate and up to date. You can check the information that Frolic Lighting holds about you by emailing. If you find any inaccuracies Frolic Lighting will delete or correct it promptly.
    The personal information which Frolic Lighting holds will be held securely in accordance with their internal security policy and the law.
    If Frolic Lighting intends to transfer your information outside the EEA (European Economic Area) Frolic Lighting will always obtain your consent first.
    Frolic Lighting may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
    If you have any questions/comments about privacy, you should email Frolic Lighting.
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    Company Headquarters : Frolic Lighting : Acres Farm : Bradfield : Berkshire : RG7 6JH : UK
     
    Telephone : +44 (0)118 974 4305
     
    Fax : +44 (0)118 974 4012


    Frolic Lighting   Acres Farm   Bradfield   Berkshire RG7 6JH   United Kingdom
    TEL :  +44 (0)118 974 4305    FAX :  +44 (0)118 974 4012     EMAIL :  enquiries@froliclighting.com

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